Distance Sales Agreement

ARTICLE 1 — PARTIES

1.1. SELLER

1.2. BUYER

The BUYER's details are filled in at the moment the order is created. You can reach the copy of the agreement containing the details of your own order through the “View Agreement” link on your order detail page.

ARTICLE 2 — SUBJECT MATTER

The subject matter of this agreement is the determination of the rights and obligations of the parties, pursuant to the provisions of the Turkish Consumer Protection Law No. 6502 (6502 sayılı Tüketicinin Korunması Hakkında Kanun) and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), with regard to the sale and delivery of the product whose qualities and sale price are set out below and which the BUYER has ordered electronically through the website belonging to the SELLER.

ARTICLE 3 — PRODUCT SUBJECT TO THE AGREEMENT AND PAYMENT DETAILS

The type, quantity, brand/model, sale price and payment method of the product subject to the agreement appear in the order summary generated at the moment the order is confirmed by the BUYER, and that summary forms an integral part of this agreement.

VAT is included in the product prices. The shipping fee is shown separately in the order summary and is not charged on orders above the stated amount.

ARTICLE 4 — GENERAL PROVISIONS

1. The BUYER accepts that they have read and taken note of the preliminary information regarding the essential qualities of the product subject to the agreement, its sale price, the payment method and the delivery, and that they have given the necessary confirmation electronically.
2. The product subject to the agreement is delivered through a courier company to the address indicated by the BUYER, provided that the statutory period of 30 days is not exceeded. Under normal circumstances orders are handed over to the courier within 1–2 business days.
3. If, after delivery of the product, the credit card belonging to the BUYER is used unlawfully by unauthorised persons through no fault of the BUYER, and the bank or financial institution concerned therefore does not pay the price of the product to the SELLER, the BUYER shall return the product to the SELLER within 3 days; in that case the shipping costs shall be borne by the SELLER.
4. Should the product be impossible to deliver, be out of stock or be impossible to supply for an unforeseeable reason, the SELLER shall notify the BUYER and refund the full amount paid within 14 days at the latest.
5. Shipments whose packaging appears damaged on courier delivery must not be accepted without having the courier officer draw up a damage assessment report. No action can be taken for damaged shipments accepted without such a report.
6. The BUYER declares that they are not under 18 years of age and that they have legal capacity to act.

ARTICLE 5 — RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date on which the product subject to the agreement is delivered to them or to the person at the address they have indicated, without assuming any legal or criminal liability and without giving any reason.

The right of withdrawal may be exercised by sending an e-mail to siparis@virtuesrose.com or by filling in the sample withdrawal form. Within 10 days of the withdrawal notice reaching the SELLER, the product is collected and the price is refunded by the method used for the payment (to the same card where payment was made by credit card).

The product must be returned unused and in resaleable condition, together with its box and all of its accessories. Return shipments are sent to Güneykent Yenice Mahallesi, Cumhuriyet Caddesi No: 100, Gönen / Isparta.

ARTICLE 6 — CASES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği), the right of withdrawal cannot be exercised for the following products:

• Food products that are perishable or whose expiry date may pass.
• Products whose packaging has been opened after delivery and whose return is not suitable in terms of health and hygiene (rose water bottles whose seal is broken).
• Products personalised and prepared in line with the BUYER's requests.

For products whose packaging has not been opened and whose seal is intact, the right of withdrawal applies in every case. These exceptions do not apply to defective, damaged or incorrectly shipped products; such products are covered by return and exchange in all circumstances.

ARTICLE 7 — SETTLEMENT OF DISPUTES

In disputes that may arise out of this agreement, the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) at the place of residence of the BUYER have jurisdiction within the monetary limits announced each year by the Ministry of Trade (Ticaret Bakanlığı), and the Consumer Courts (Tüketici Mahkemeleri) have jurisdiction in disputes above those limits.

ARTICLE 8 — ENTRY INTO FORCE

Once the BUYER has made the payment for the order placed through the site, the BUYER is deemed to have accepted all the terms of this agreement. The agreement enters into force upon confirmation of the order and is stored electronically.