Frequently Asked Questions
If you cannot find what you are looking for, write to us — we are glad to help.
Is your rose water really pure?
Yes. We hand-pick the Isparta rose (Rosa damascena) grown in our own garden and distil it by steam distillation the same day. No preservatives, colourants or synthetic fragrances are added to the product.
How should I store the products?
Keep rose water and rose oil in a cool, dry place away from direct sunlight. Close the cap tightly after opening. Storing rose water in the refrigerator keeps it fresh for longer.
When is my order dispatched?
Under normal circumstances within 1–2 business days of payment confirmation. Your tracking number appears on your order detail page once the parcel leaves us, and is also sent to you.
How much is shipping?
The shipping fee is TRY 180. Shipping is free on orders of TRY 1,000 and over. For details, see our Delivery and Shipping page.
How do I track my order?
If you are a registered customer, from the “My Account → My Orders” page; if you ordered as a guest, from the Track Order page using your order number and e-mail address.
Can I return an item?
You may return products whose packaging has not been opened within 14 days of the delivery date. As these are food products, bottles whose packaging has been opened fall outside the scope of returns; this exception does not apply to items that arrive damaged, incomplete or incorrect. Details: Cancellation, Returns and Right of Withdrawal.
Is payment secure?
Payments are taken through the PayTR infrastructure, encrypted with 256-bit SSL. Your card details never reach our site and are not stored by us.
How do I use rose water?
Our rose water is produced as a food product: a few drops go into desserts, sherbets and cold drinks. It is not a cosmetic product and is not sold for skincare; nor is it a medicine, and it may not be used for treatment.
Do you have another question?
You can reach us through our Contact page.